Caregiver Resources

Date Privacy Policy Last Modified: 5/11/2025

Welcome to ThriveWell Adult Day Health Center. We are committed to protecting the privacy of our participants, their families, and all individuals who provide us with personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

1. Introduction

We collect various types of information to provide our services effectively and ensure the well-being of our participants. This information may include:

2. Information We Collect

  • Name, address, phone number, email address

  • Date of birth, Social Security Number (where applicable and with consent)

  • Emergency contact information

  • Demographic information

  • Personal Information: This includes but is not limited to:

  • Medical history, current health conditions, diagnoses

  • Medication information, allergies

  • Physical and cognitive abilities, limitations

  • Dietary needs, restrictions

  • Treatment plans, progress notes

  • Health Information: This includes:

  • Insurance information

  • Payment details

  • Billing information

  • Financial Information: This may includes:

  • Other Information:

  • Photographs and videos (with consent) for activities, events, and marketing purposes

  • Information collected through surveys, feedback forms

  • Website usage data (if applicable), such as IP address, browser type, pages visited

3. How We Collect

We collect information in several ways, including:

  • Directly from Participants and Families:
    Through enrollment forms, assessments, interviews, and ongoing communication.

  • From Healthcare Providers:
    With consent, we may receive information from physicians, hospitals, and other healthcare providers.

  • Through our Website:
    If applicable, we may collect information through online forms, cookies, and other tracking technologies.

  • During the Provision of Services:
    Information is collected as part of our daily activities, observations, and care.

4. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing Services:
    To deliver appropriate care, support, and activities to our participants.

  • Care Planning and Coordination:
    To develop and implement individualized care plans and coordinate with other healthcare providers.

  • Health and Safety:
    To ensure the health, safety, and well-being of our participants and staff.

  • Communication:
    To communicate with participants, families, and authorized representatives regarding care, updates, and events.

  • Billing and Payment:
    To process payments, manage accounts, and coordinate with insurance providers.

  • Program Evaluation and Improvement:
    To assess the effectiveness of our programs and make improvements.

  • Compliance:
    To comply with legal and regulatory requirements.

  • Marketing (with consent):
    To share news, updates, and promote ThriveWell Adult Day Health Center (photos, videos).

5. Disclosure of Your Information

We may disclose your information in the following circumstances:

  • To Healthcare Providers:
    To coordinate care with physicians, hospitals, and other healthcare providers, with consent.

  • To Authorized Representatives:
    To family members, guardians, or other individuals authorized to make decisions on behalf of the participant.

  • To Service Providers:
    To third-party vendors who assist us in providing services (e.g., transportation, IT support), under strict confidentiality agreements.

  • For Legal Reasons:
    When required by law, such as in response to a court order or subpoena.

  • In Case of Emergency:
    To protect the health and safety of the participant or others.

  • For Payment Purposes:
    To process insurance claims and payments.

  • With Your Consent:
    We will share your information with other parties only with your explicit consent.

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

6. Data Security

  • Physical Safeguards:
    Secure storage of records, restricted access to facilities.

  • Electronic Safeguards:
    Encryption, firewalls, secure servers, and access controls.

  • Administrative Safeguards:
    Staff training, confidentiality agreements, and privacy policies.

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

7. Data Retention

8. Your Rights

  • Access:
    Request access to the information we hold about you.

  • Correct:
    Request that we correct any inaccurate or incomplete information.

  • Restrict:
    Request that we restrict the processing of your information in certain circumstances.

  • Object:
    Object to the processing of your information for certain purposes, such as marketing.

  • Data Portability:
    Request a copy of your information in a portable format.

  • Withdraw Consent:
    Withdraw your consent at any time, where we are relying on consent to process your information.

  • Complaint:
    Lodge a complaint with the appropriate regulatory authority if you believe your privacy rights have been violated.

You have the right to:

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete it.

9. Children’s Privacy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other appropriate communication channels.

10. Change to this Privacy Policy

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

ThriveWell Adult Day Health Center

Mon–Fri, 8 AM–2 PM